Refund Policy
Returns & Exchanges
You can return most new, unopened items within 30 days of delivery for a full refund.
Conditions for Returns and Exchanges:
- Items must be in original condition with tags and packaging.
- Used or damaged items cannot be returned or exchanged.
- Partial returns will result in proportional adjustments to any applied discounts.
Shipping Costs:
- KicksUnitedFC will cover return shipping and refund initial shipping costs if the return is due to our error (e.g., incorrect or defective items).
- If KicksUnitedFC is not at fault, you will need to cover return shipping costs.
How to Return or Exchange an Item:
- Ship the package back using your preferred carrier.
- Include your Order Number for faster processing.
- Ensure all original tags and packaging are included.
- Use an insured courier (e.g., FedEx, UPS, USPS) and keep the receipt for your records.
- Pack the items carefully to avoid damage in transit. KicksUnitedFC is not responsible for items damaged or lost during return shipping.
Return Shipping Address:
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Refund Process:
- We will notify you by email once we have received and processed your return.
- Approval of refunds is at the discretion of our team.
- Please allow:
- 2-7 business days for us to receive your return.
- 1-3 business days for us to process your return once received.
- 5-10 business days for your bank to process the refund.